How can we help?

Hegemonia uses Google or Sign in with Apple. There is no separate Hegemonia password. Tap "Continue with Google" or "Sign in with Apple" on the start screen.

Your account is tied to the Google or Apple account you signed in with, so there is no Hegemonia password to reset. Sign in again with the same Google or Apple account. If you have lost access to that account, write to support@hegemonia.gg from the email address linked to your Hegemonia account and tell us your in-game name.

Yes. While signed in, open Profile → Settings and choose "Link my Google account" or "Link my Apple account". A Google or Apple account that already belongs to another Hegemonia account cannot be linked a second time.

You probably used a different Google or Apple account than before. Sign out and sign in with the account you used originally. If you are not sure which one it was, write to support@hegemonia.gg.

GEMS (the game's premium currency) and Premium time. Hegemonia is free to play; purchases are optional. In the iPhone app you pay through the App Store, in the Google Play app through Google Play, and on the web by card.

Purchases made in the iPhone or iPad app are processed by Apple, and only Apple can refund them. Request a refund at reportaproblem.apple.com or from your Apple purchase history.

Purchases made in the Android app are processed by Google Play. Request a refund from your Google Play order history (play.google.com → Order history) or through Google Play support.

Close and reopen the game first; delivery is usually instant. If it is still missing, write to support@hegemonia.gg with your in-game name and the receipt or order number. Web purchases that were not delivered or were charged twice are refunded by us.

In the game, open Profile → Settings (gear icon) → Delete account, read the warning, type the requested word and confirm. It works the same in the iPhone, Android and web versions.

Your account closes at once and you are signed out on every device. We email you the deletion date and a restore link. After 7 days your account and personal data are deleted for good.

Yes, within 7 days: use the link in the email, or sign in again and choose "Restore my account". After the 7 days have passed, the deletion cannot be undone.

Yes. Send an email with the subject "Account deletion request" to support@hegemonia.gg from the email address linked to your account. The account deletion page explains exactly which data is deleted and which is kept.

Chat message: press and hold the message and choose "Report message". Player: open their profile and choose "Report or block". Article: use "Report content" on the article.

Press and hold their message in chat or in your private messages and choose "Block", or use "Report or block" on their profile. You can unblock them the same way.

Moderators review every report within 24 hours and act on content that breaks the community rules, up to removing the content and closing the account. Abusive content is not tolerated.

Report it in the app and also write to support@hegemonia.gg right away. If someone is in immediate danger, contact your local emergency services.

The privacy policy lists every kind of data we process, why, how long we keep it and your rights. You can also turn off optional usage analytics in Profile → Settings.

Write to support@hegemonia.gg from the email address linked to your account and tell us what you need. We answer data requests within the time the law requires.

They are linked below and in Profile → Settings in the game. By playing you accept the terms of use; the community rules explain what is allowed in chat, profiles and articles.